About Us
Last updated: July 21, 2026
Who We Are
Velxyra is an online lighting store operated from Westerville, Ohio.
We offer chandeliers, pendant lights, wall lights, ceiling lights, and related lighting products for customers seeking practical and decorative lighting options for their spaces.
We recognize that lighting can influence how a room looks and functions. Our goal is to present customers with clear product information and a straightforward online shopping experience so they can evaluate which lighting products may suit their needs.
What We Offer
Velxyra’s product selection includes:
Chandeliers
Decorative lighting products designed for spaces such as dining rooms, entryways, living areas, and other suitable interior locations.
Pendant Lights
Hanging lighting options that may be suitable for kitchens, dining spaces, counters, and other areas, depending on the individual product’s specifications.
Wall Lights
Wall-mounted lighting products for suitable areas such as hallways, bedrooms, living spaces, and entry areas.
Ceiling Lights
Ceiling-mounted lighting options, including applicable flush-mounted, semi-flush, and decorative styles offered through our store.
Customers should review each product page for the applicable dimensions, specifications, included components, intended use, and installation information before purchasing.
Our Approach
Velxyra is committed to providing customers with:
- Clear product and pricing information
- Transparent shipping and return policies
- Accessible customer support
- Accurate order and tracking communication
- Consistent payment and billing information
We avoid making guarantees that are not supported by the product information or store policies. Our aim is to give customers the information they need to make informed purchasing decisions.
Shipping and Returns
Velxyra provides free standard shipping within the United States.
Our standard shipping timeline consists of:
- Handling time: 1–2 business days
- Transit time: 7–9 business days
- Estimated delivery time: 8–11 business days
Eligible products may be returned within 30 days of delivery, subject to the conditions in our Return and Refund Policy.
Approved returns and exchanges receive a prepaid downloadable return shipping label at no charge to the customer. Velxyra charges no restocking fee for approved returns.
Customers should review the full Shipping Policy and Return and Refund Policy before placing an order.
Customer Support
Customers may contact Velxyra for assistance with:
- Product questions
- Order information
- Shipping and tracking
- Cancellations before shipment
- Returns and exchanges
- Refund questions
We aim to respond to inquiries within 48 business hours.
Contact Information
Store Name: Velxyra
Contact Email: info@velxyra.com
Operating Address: 7999 Wildflower Ln, Westerville, OH 43081, United States
Customer Support Hours: Monday–Friday, 8:00 AM–7:00 PM (GMT-4)
Expected Response Time: Within 48 business hours
Velxyra’s operating address is not a retail store, customer pickup location, or return address.
Customers should not send products to the operating address. Approved returns must be sent using the prepaid return shipping label and instructions provided by Velxyra.