Billing Terms and Conditions
Last updated: July 21, 2026
These Billing Terms and Conditions explain the payment and billing terms for purchases of lighting products from Velxyra.
By submitting an order, the customer agrees to review the order total, provide accurate billing information, and authorize payment through the payment method selected at checkout.
Transaction Currency
All prices and transactions are processed in:
United States dollars (USD)
The complete order amount will be displayed in USD before the customer submits payment.
Accepted Payment Methods
Velxyra accepts the following payment methods:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Wallet
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
Only payment methods displayed and available during checkout may be used to complete a purchase.
Payment Authorization
Payment must be successfully authorized through the payment method selected at checkout.
If the payment provider declines or cannot authorize the transaction, the order cannot be completed using that payment method.
Customers should review the order total and billing details carefully before authorizing payment.
Billing Information Accuracy
Customers must provide complete and accurate billing and contact information during checkout, including:
- Full name
- Billing address
- Contact email
- Payment details requested by the selected payment provider
Incorrect, incomplete, or outdated billing information may prevent payment authorization or order completion.
Customers should contact info@velxyra.com promptly if they discover an error in information submitted with an order.
Payment Information and Security
Payment details must be entered only through the checkout page and the payment method selected by the customer.
Customers should not send full card numbers, card security codes, PayPal passwords, wallet login details, or other payment credentials to Velxyra by email or through a contact form.
Payment information may be processed by the applicable card network, digital wallet, or payment service provider. The handling of that information may also be subject to the relevant provider’s terms and privacy practices.
For information about how Velxyra handles customer information, please review the Privacy Policy.
Order Confirmation
After a successful order submission, customers should receive an order confirmation at the email address provided during checkout.
Customers are responsible for entering a valid email address and reviewing the order confirmation for accuracy.
An order confirmation should not be interpreted as a shipment confirmation. Tracking information is sent separately after the order has shipped.
Shipping Overview
Velxyra provides free standard shipping within the United States.
Shipping timelines are:
- Order cut-off: 6:00 PM (GMT-4), Monday–Friday
- Handling time: 1–2 business days
- Transit time: 7–9 business days
- Estimated total delivery: 8–11 business days
Business days are Monday through Friday.
For complete information, including order processing and tracking, please review the Shipping Policy.
Returns and Refunds Overview
Eligible products may be returned within 30 days of delivery.
All returns require prior approval. After approval, Velxyra provides a prepaid downloadable return shipping label at no charge to the customer.
Returned products are inspected within 1–3 business days after receipt.
After inspection and approval, refunds are processed within 10 business days and issued to the original payment method.
Velxyra charges no restocking fee for approved returns.
For complete eligibility conditions and instructions, please review the Return and Refund Policy.
Exchanges
Exchanges are available for eligible products.
An exchange must be requested and approved according to the conditions in the Return and Refund Policy.
Velxyra covers the return-label cost for an approved exchange.
Order Cancellations
Orders may be cancelled before shipment.
To request a cancellation, contact info@velxyra.com as soon as possible. Cancellation cannot be guaranteed after the order has entered shipment.
If an order has already shipped, the applicable return process must be followed.
Contact Information
Store Name: Velxyra
Contact Email: info@velxyra.com
Operating Address: 7999 Wildflower Ln, Westerville, OH 43081, United States
Customer Support Hours: Monday–Friday, 8:00 AM–7:00 PM (GMT-4)
Expected Response Time: Within 48 business hours
The operating address is not a retail store, customer pickup location, or return address. Approved returns must be sent only to the destination shown on the prepaid return label provided by Velxyra.