Shipping policy
explains the processing, shipping, tracking, and estimated delivery terms for products purchased from Velxyra.
This policy applies to orders shipped within the United States. All transactions are processed in USD.
Shipping Region
Velxyra currently provides shipping within the United States only.
International shipping outside the United States is not available under this policy.
Business Days
Velxyra’s business days are:
Monday–Friday
Saturday and Sunday are not counted as business days for order handling or customer-support response times.
Order Cut-Off Time
Velxyra’s daily order cut-off time is:
6:00 PM (GMT-4), Monday–Friday
Orders placed before 6:00 PM (GMT-4) on a business day are eligible to begin handling that business day.
Orders placed after 6:00 PM (GMT-4) will begin handling on the next business day.
Orders placed on Saturday or Sunday will begin handling on the next business day.
The order cut-off time determines when handling may begin. It does not mean that an order is guaranteed to ship on the same day.
Handling Time
Please allow 1–2 business days for order handling before shipment.
Handling time begins according to the order cut-off rules described above and is counted from Monday through Friday.
Transit Time
After an order has been shipped, the estimated transit time is:
7–9 business days
Transit time begins after the order has completed handling and has been transferred for delivery.
Estimated Delivery Time
The total estimated delivery time is:
8–11 business days
This estimate consists of:
- Handling time: 1–2 business days
- Transit time: 7–9 business days
Delivery estimates are calculated in business days and begin according to the applicable order cut-off time.
The 8–11 business day period is an estimate rather than a guaranteed delivery date.
Shipping Cost
Velxyra provides:
Free standard shipping on orders shipped within the United States
There is no standard shipping charge for eligible United States orders.
Transaction Currency
All purchases are processed in:
United States dollars (USD)
Order Tracking
After your order has shipped, Velxyra will send tracking information to the email address submitted with the order.
The shipment email will include a tracking link that can be used to check the shipment’s progress.
Please ensure that your email address is entered correctly during checkout. Customers should also check their spam or junk folder if the shipment email does not appear in their inbox.
Shipping Address Accuracy
Customers are responsible for submitting a complete and accurate shipping address during checkout.
Before completing your purchase, review the following information carefully:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number, when applicable
- City
- State
- ZIP code
- Contact email
If you notice an address error, contact info@velxyra.com as soon as possible.
An address change cannot be guaranteed after an order has been shipped.
Damaged, Defective, or Incorrect Products
If a lighting product arrives damaged, defective, or different from the product ordered, contact info@velxyra.com promptly.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, when available
Do not ship the product back before receiving approval and return instructions.
Approved returns follow Velxyra’s Return and Refund Policy. Velxyra will provide a prepaid downloadable return shipping label for an approved return.
Order Cancellations
Cancellation is available before an order has been shipped.
To request a cancellation, contact info@velxyra.com as soon as possible.
A cancellation cannot be guaranteed after the order has entered shipment. After shipment, the applicable return process must be followed.
Customer Support
Store Name: Velxyra
Contact Email: info@velxyra.com
Operating Address: 7999 Wildflower Ln, Westerville, OH 43081, United States
Customer Support Hours: Monday–Friday, 8:00 AM–7:00 PM (GMT-4)
Expected Response Time: Within 48 business hours
The operating address is not a retail store, customer pickup location, or return address.
Customers must not send returns to the operating address. The correct return destination will be shown on the prepaid shipping label provided after a return request is approved.